Focused Advanced Management Skills Courses
Management Skills Training – The Hiring Highway
This course gives managers the opportunity to focus attention on how to properly set expectations at the beginning of an employment relationship, and why setting standards is so crucial. Role-plays are utilized in both hiring and promotion settings, and managers are not only taught what questions can be asked, but how questions should be asked and techniques to properly follow-up to an interviewee’s answers and avoid protected characteristic discussions. An optional module dealing with hiring and promoting a diverse workforce is often incorporated.
Management Skills Training – Interviewing
To assist in finding the most qualified candidate for the job, participants in this course practice how to develop safe questions and obtain needed information from job applicants. Managers learn how to ask questions within the law; hire for “attitude”; use questioning techniques that focus only on the job and properly communicate to rejected applicants. Participants participate in hands-on drafting of job descriptions, preparing for and conducting interviews and documenting questions and answers.
Management Skills Training – Verbal Coaching
Participants learn how employees’ perceptions become the managers’ reality and develop the skills and strategies to coach for success. Participants engage in a series of realistic “coaching” episodes and exercises.
Management Skills Training – Written Documentation
The “why” of written documentation is reinforced in this course. Participants will learn skills to help streamline the documentation process; the mechanics of progressive discipline; and how/what to document. Participants engage in a series of realistic “written documentation” episodes and exercises and key concepts are reinforced through the debriefing of participant’s own documentation efforts.