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Client Corner


Standard & Poor’s/Duff & Phelps

” Seyfarth Shaw at Work’s programs provide a unique return on investment. Employees who have participated in the programs are frequently found in the hallways, at lunch or in the office using the programs’ unique compliance “language” (one of Seyfarth’s “trademarks”) to describe comments or behaviors of another staff member or manager. The language and tools which Seyfarth provides to employees create a culture in which employees can easily identify and, thus, avoid behaviors related to hostile, threatening, and abusive or other inappropriate conduct. The result is a positive change in both employees’ and mangers’ awareness and understanding of what effect language, communication and behaviors can have on their counterparts, thus promoting a positive employee culture. The programs’ total long-term value would be impossible to capture – but, based on my experience, it would be significant… ”

(Source: Beth Glassman, J.D., Director of Human Resources Duff & Phelps (formerly at S&P/McGraw Hill)

Calvin Klein/PVH/Beane/Bass/IZOD

“We are pleased that we have been free of any serious formal complaints in the area of harassment, misconduct or discrimination shortly after the Seyfarth Shaw at Work training. This was in no small part due to the SSAW training impact and lessons. The Seyfarth Shaw at Work programs are now part of our required training.”

(Source: Bruce Morbit, Head of Human Resources, OD and Training, PVH)


“At Cintas, Seyfarth Shaw at Work’s training provided immediate, and long-term understanding. After the training, we were all speaking the same language. The “soup”, “ feathers analogy”, “Flag LINE of Conduct” and other terms were used and understood by all employees in a short amount of time after the training. Participants were no longer willing to push the envelope and were now better educated about ‘where the envelope was’.

(Source: LeTisha Johnson, HR / OD Leader, Cintas

Altria Corporate (Kraft and Philip Morris USA parent company)

“I believe that every time and every day that a participant rephrases a comment or reevaluates their approach specifically because of what they learned in the Seyfarth Shaw at Work EEO and conduct course, and how they learned it – We have influenced the environment and saved money for the company.”

(Source: Tanya Snyder Director, Management and OD. Altria Corporate Services, Inc.)

APP Pharmaceuticals

“I have utilized Seyfarth Shaw at Work for rolling out compliance based training with two different companies. The training is interactive and attention grabbing which makes it easier to gain buy-in. The first time I contracted with Seyfarth to conduct the training for all employees, they exceeded my expectations. I found the training to be the springboard for culture change within the organization. Due to the format of the training, employees remembered and operationlized concepts, and then brought them to life in their work environments. The examples used really help employees understand the concepts and the impact of their own behavior. I have since gone to a new organization and when the need for compliance training came up I knew exactly who to go to. Seyfarth Shaw at Work had proven to me that they were able to facilitate the environment we needed. This time I am using them for a global roll out of Trade Secrets/Confidentiality, EEO and Conduct training. I will continue to utilize their services in the future.”

(Source: Deb Brown, Organizational Development Leader Abraxis, Formerly Aventis Bearing)

EEOC-Designated Monitor/Consultant

“In terms of business impact, the tools Seyfarth at Work provides, its professional expertise and its trainers’ dynamic presentation skills, as well as the organization’s deep insight into adult learning theory, greatly maximize retention of knowledge and produces an outstanding vehicle for long-term behavior change.”

(Source: Claudia Schwartz (EEOC-designated Monitor on a nationwide $47 Million Rent-A-Center Consent Decree and numerous other settlements)

Ahold USA

“This was no off-the-shelf training. SSAW was flexible enough and willing to understand our culture. The trainers were up against people who had already gone through some training, an experience which they found to be ‘ touchy-feely,’ white male bashing, bare-your-soul and therefore counter-productive. Instead, SSAW earned a place of trust on our team and the result was training that changed behaviors and made a positive impact in our business.”

(Source: Henry Edwards, Vice President of Organizational Effectiveness)

Cambridge (MA) School

“This was a very hostile environment and the training could easily have turned into a donnybrook, but because of SSAW’s approach, the obvious competence and sincere willingness to help – and a sense of humor – our participants were involved and learned. There wasn’t a single negative comment.”

(Source: Patrick Murphy, Assistant Superintendent )

OSI Industries, Inc.

“SSAW was able to effectively train an audience that included those who had experienced this kind of training, as well as long-term employees for whom this was a new experience. SSAW tools – such as the ‘book of exceptions’ to the law – send a strong, memorable message.”

(Source: Bill Lipsman, Vice President, General Counsel )

Giant Foods

“One of our participant’s initial comment was, ‘I don’t want to be here.’ At the end of the session his attitude changed to… “I’m not blowing smoke. I really had fun. I learned. I’m glad I showed up.”

(Source: Deborah Vereen, Manager of Diversity)

LSG Sky Chefs

“SSAW delivered the message of ‘zero tolerance’ relative to the Company’s non-harassment policy in a direct, thought-provoking, and appropriately humorous manner. The training instantly captured the attention of the audience and maintained it through every minute of the training experience leaving participants wanting more. The trainer’s vast knowledge of the subject, brought a dimension of expertise to the program that lent substance, credibility, and vitality to everyone of the sessions. To say that the training was well received is an understatement.”

(Source: Priscilla Loges, Corporate Manager, Diversity and EO Program)

Nippon Express

“Seyfarth Shaw at Work covers all topics effectively and with ongoing impact; from immigration topics to employment best practices. Their sessions and unique delivery approach are, quite simply, sensational.”

(Source: Louis Villa-Arce, Human Resources Director, Nippon Express-USA)

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